What To Expect When You Call for Garage Door Service

Common Questions, Garage Door Service & Repair, General

You’ve noticed lately that when you open and close your garage door, it’s awfully noisy and seems to be getting caught on something. So you decide to call a garage door company to have a professional come assess your situation, and quite frankly, fix the problem! So you’ve made the call, now what??

The philosophy of The Door People at Overhead Door Company is we want our customers to know what they can expect! First of all, we want as much information from you as to what is going on with your overhead door. Here are some routine questions we will ask:

  • What seems to be the problem? Don’t spare any details or observations you’ve noticed when running your garage door. Maybe it’s the noise it’s making, maybe the door is getting stuck, maybe your wall button works but your remotes don’t seem to be. All of this information helps us properly inform our service technician as to what to look for when he arrives.
  • Is it an emergency? We understand the importance of using your garage door on a daily basis (and sometimes multiple times throughout the day!). We want to know if you have a vehicle stuck inside, if you’ve been able to detach your operator so you can operate your door manually, etc. We do our very best to schedule our technicians to take care of immediate problems each work day. Our typical response time is 1-3 days for service calls. However, we do offer emergency service because we know that sometimes problems can occur at night, on the weekends, or even a workday when you cannot wait. Our emergency service numbers are available for 24/7 service, 365 days a year.

    – Mason City, IA | 641-430-9570
    – Olmsted County, MN | 507-273-5007
    – Albert Lea, MN | 507-383-4855

  • Which overhead door is giving you problems? Now for some homeowners, you may only have one garage door. For some of you, you may have multiple buildings and/or overhead doors. Make sure you tell us which door you are referring to.
  • Do we have access? Some homeowners want to be home or meet our service technician at their place of residence when we know we are coming. Some homeowners may not have the luxury of leaving work or other commitments to meet us at their home. But if they know ahead of time that we plan on doing service for them, they can leave a walk-in door unlocked, give us the code to their wireless keypad, or find another method that still allows our garage door professional to get into the garage.

    If you are not home at the time of service, we will leave a note letting you know what we determined the problem was and that we remedied the situation.

  • Communication is key. The Door People want to exceed your expectations. Don’t be afraid to ask questions! We may not know what your door problem is until we are there to fully assess the situation. As a result, knowing what the cost is to fix your door may not be known at the time when you schedule service. We can, however, help you understand what our rates are. They depend on where you live, how long our service technician needs to get your door back up and running and the cost of parts. Most customers don’t like surprises, and we want you to be well informed!

If you know that you are need of service for your door, you can call us or complete the Service Request form.


"Brandon and crew were very easy to work with. Doors were put in in a timely manner and everything was cleaned up when done. Would definitely recommend to anyone."
- Jane Heiny
5 Stars
"Everyone from the salesman to the tech that installed the equipment were very professional. Great job!"
- Jason Brown
5 Stars
"I’m very pleased with the work done, and in a timely manner. The guys were friendly, answered all my questions, and left the property cleaned up. I love the quiet door movement."
- Lorna Thompson
5 Stars

"Excellent service very friendly and knowledgeable high quality. love our doors thanks overhead doors!!!!!"
- Dianna Weaver
5 Stars

"I’ve had nothing but pleasant experiences! The individuals on the other end of the phone are always so kind and organized. We have received quick service twice and have been so pleased with the level of professionalism and courtesy shown by technicians. Great and honest company!"
- Olivia Hildebrand
5 Stars
"Torsion spring broke on my garage door. Called Overhead Door and spoke with Brandon. He scheduled the techs for the next day which they came out and replaced both torsion springs on the door and adjusted the door so it worked perfectly!! The technicians were very knowledgeable and experienced and had the new springs installed very quickly. Great job!!"
- Dale Rogers
5 Stars
"Very professional! Completed the repairs in an hour and gave the rest of the unit a checkup. Would definitely give them my business again. "
- James Edmonson
5 Stars
"Had a very good overall experience. They arrived within one hour of my request for a quote and provided a written formal quote an hour later.They arrived on time, completed the job in a couple of hours and left the garage spotless. Very professional installers. Highly recommended!"
- Bruce Costigan
5 Stars
"HI called them and they were extremely friendly and made you feel comfortable. I told him my problems and he knew what was wrong. They scheduled me for the next day and they came when they said they would. The two men that came were very professional. Upbeat and knew their job. The job took them 15 minutes. They oiled everything up. (above and beyond) I will use them again I hope I don’t have the need anytime soon. But I would recommend them highly."
- Yvonne Berryman
5 Stars
"The technician did a very nice job replacing the springs. He was very proficient in his work. He also shared ideas for lubricants for maintaining the opener."
- Paul Johnson
5 Stars
"I called on Friday at 11am with a broken garage door spring. I was told the soonest they would be able to get to me was early the following week. By 3:00 p.m. Friday afternoon to my surprise they arrived and fixed the spring. I had a very positive experience recommend them!!"
- Chris Beaver
5 Stars
"Workers were friendly and did good work."
- Robert Hanson
5 Stars
"We and a non-emergent problem with our door. They were there the same day."
- Phillip Blake
5 Stars

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Overhead Door Company - Mason City, IA

Overhead Door Company of Mason City™, Overhead Door Company of Albert Lea™ and Overhead Door Company of Olmsted County™ proudly serves customers in each nine-county area and beyond.

OVERHEAD DOOR COMPANY OF MASON CITY™: Floyd, Cerro Gordo, Howard, Winnebago, Winneshiek, Butler, Hancock, Bremer, Kossuth, Chickasaw, Mitchell, Palo Alto, Franklin, Worth, Wright

OVERHEAD DOOR COMPANY OF ALBERT LEA™: Mower, Freeborn, Steele, Martin, Waseca, Dodge, Rice, Blue Earth, Faribault

OVERHEAD DOOR COMPANY OF OLMSTED COUNTY™: Olmsted, and most of Goodhue County, Steele County, Winona County, Filmore County, Houston County, and Mower County

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