Troubleshooting Problems with Your Garage Door

Common Questions, Garage Door Service & Repair, General

Is your garage door noisy when it opens or closes? Or do you have a garage door remote that all of sudden stopped working? These are common problems that we all, as homeowners, encounter every once in a while. The Door People are here to help you troubleshoot your garage door problems. Please keep in mind that a malfunctioning garage door or overhead door can be dangerous. Our trained garage door service technicians are available to repair your garage door and help you with your issue. Here are some common garage door problems that may help you determine what is going on:

Operator does NOT run from wall control. •   Check power source.

–   Plug a lamp into the outlet used for power head. If the lamp works, the power source is OK.

–   If not, check fuse or circuit breaker.

•   If power is OK.

–   Check connections at power head terminals.

–   Check connections at wall control.

•   Check for broken or cut wires. Staples can cut insulation and short wires, repair or replace.

•   Check vacation lock on the wall console to make sure it is unlocked.

Door operator starts for no reason. •   Was a remote control lost or stolen? Erase all remote control codes from receiver memory and reprogram.

•   Button stuck on wall control or remote.

•   Check CLOSE limit switch setting.

•   Wires shorted. Staples can cut insulation and short wires, repair or replace.

Door starts down, then STOPS before it’s closed. •   Check CONTACT REVERSE.

•   Check garage door for binding.

•   Wires shorted. Staples can cut insulation and short wires, repair or replace.

Door starts down, then STOPS and goes back up. •   If a NEW installation, check Door Arm position.

•   Check Safety Beam System for beam obstruction or misalignment of lenses.

•   Check if Safety Beam Red LED is flashing.

•   Check “CLOSE FORCE” adjustment.

•   Check garage door for binding.

Door will only run closed. •   Check “OPEN FORCE” adjustment.

•   Check door condition and door spring.

•   DANGER: If you suspect a problem with the garage door hardware or springs, contact Overhead Door Company.

Door will only run open. •   Check “CLOSE FORCE” adjustment.
Door starts up, but STOPS before it’s completely open. •   Be sure door, operator, and springs are in good repair, properly lubricated and balanced.

•   Check “OPEN” limit setting.

•   Check “OPEN FORCE” adjustment.

•   DANGER: If you suspect a problem with the garage door hardware or springs, contact Overhead Door Company.

Operator runs, but door does NOT move. •   Make sure carriage is engaged to carriage slide.

–   Place carriage lever in lock position.

•   Check to make sure chain is not broken or OFF its track.

•   Check “FORCE ADJUSTMENT.” Door operator will NOT run more than 30 seconds each way if door does not move.

Remote control has less than 25 feet operating range or no operation. •   Relocate remote control inside car and/or point remote control at garage door.

•   Replace battery.

•   Reposition door operator antenna.

•   Red LED blinks while button is being pushed or LED does not come on – battery is low, replace battery.

Operator works from wall control, but NOT from remote control. •   Check to make sure the safety beam system, located on the lower part of the track, is facing each other, and nothing is in front of the lens. Also wipe them with a clean soft dry cloth.

•   Program remote control into operator.

•   Replace remote control battery with good one.

Noisy operation •   Be sure all fasteners are tight.

•   Be sure door and operator are in good repair, properly lubricated and balanced.

Safety beam system malfunction •   If an operational problem exists, and operator will not run closed, the operator can be forced to close as follows.

–   Hold the wall control button down until door is completely closed.

–   Check safety beam system alignment.

–   Check to make sure nothing is in front of the safety beam system.

–   Take a soft dry clean cloth and wipe off the lens of the safety beam system.

–   Replace safety beam system sensors.

–   Call for repair service at Overhead Door Company.

Operator will not run with remote or wall button and there are no lights on the wall console or photo eyes. •   Check to see if the vacation lock on the wall console is unlocked.

•   Check to make sure there is electricity to the operator.


"Brandon and crew were very easy to work with. Doors were put in in a timely manner and everything was cleaned up when done. Would definitely recommend to anyone."
- Jane Heiny
5 Stars
"Everyone from the salesman to the tech that installed the equipment were very professional. Great job!"
- Jason Brown
5 Stars
"I’m very pleased with the work done, and in a timely manner. The guys were friendly, answered all my questions, and left the property cleaned up. I love the quiet door movement."
- Lorna Thompson
5 Stars

"Excellent service very friendly and knowledgeable high quality. love our doors thanks overhead doors!!!!!"
- Dianna Weaver
5 Stars

"I’ve had nothing but pleasant experiences! The individuals on the other end of the phone are always so kind and organized. We have received quick service twice and have been so pleased with the level of professionalism and courtesy shown by technicians. Great and honest company!"
- Olivia Hildebrand
5 Stars
"Torsion spring broke on my garage door. Called Overhead Door and spoke with Brandon. He scheduled the techs for the next day which they came out and replaced both torsion springs on the door and adjusted the door so it worked perfectly!! The technicians were very knowledgeable and experienced and had the new springs installed very quickly. Great job!!"
- Dale Rogers
5 Stars
"Very professional! Completed the repairs in an hour and gave the rest of the unit a checkup. Would definitely give them my business again. "
- James Edmonson
5 Stars
"Had a very good overall experience. They arrived within one hour of my request for a quote and provided a written formal quote an hour later.They arrived on time, completed the job in a couple of hours and left the garage spotless. Very professional installers. Highly recommended!"
- Bruce Costigan
5 Stars
"HI called them and they were extremely friendly and made you feel comfortable. I told him my problems and he knew what was wrong. They scheduled me for the next day and they came when they said they would. The two men that came were very professional. Upbeat and knew their job. The job took them 15 minutes. They oiled everything up. (above and beyond) I will use them again I hope I don’t have the need anytime soon. But I would recommend them highly."
- Yvonne Berryman
5 Stars
"The technician did a very nice job replacing the springs. He was very proficient in his work. He also shared ideas for lubricants for maintaining the opener."
- Paul Johnson
5 Stars
"I called on Friday at 11am with a broken garage door spring. I was told the soonest they would be able to get to me was early the following week. By 3:00 p.m. Friday afternoon to my surprise they arrived and fixed the spring. I had a very positive experience recommend them!!"
- Chris Beaver
5 Stars
"Workers were friendly and did good work."
- Robert Hanson
5 Stars
"We and a non-emergent problem with our door. They were there the same day."
- Phillip Blake
5 Stars

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