Scheduling Service For Your Garage Door

Common Questions, General, Installation

We’ve been telling our readers and customers that this is a great time of year to schedule general service on your garage door(s). In fact, we even have a special going on right now through October 31 where you can schedule a garage door tune up for $60 and that is for up to two doors at your home. Colder weather is right around the corner and like most things, garage doors and operators don’t work as well in the winter.

If you’ve never scheduled routine service for your garage door, here are a few things you should tell your overhead door company:

  • Is it an emergency? We understand the importance of using your garage door on a daily basis (and most of us use it several times throughout the day!).  We want to know if you have a vehicle stuck inside, if you’ve been able to detach your operator so you can operate your door manually, etc.

Overhead Door Company does our very best to schedule our technicians to take care of immediate problems each work day. Our typical response time is 1-3 days for service calls. If that is not soon enough, The Door People offer emergency service because we know that sometimes problems can occur at night, on the weekends, or even a workday when you cannot wait. We are available 24 hours a day, 7 days a week, 365 days a year.

  • What have you been noticing when using your garage door? Maybe it’s the noise it’s making, maybe the door won’t close the entire way, maybe your wall button works but your remotes don’t seem to be.  All of this information helps us properly inform our service technician as to what to look for when he/she arrives.
  • Which overhead door needs service? Some homeowners have multiple buildings and/or more than one garage door.  Be sure to tell us which door(s) you are needing serviced.
  • Do we have access? We know our customers have busy schedules and can’t always be home during the work day. If you prefer we use a walk-in door or a different method to access your garage door, just let us know.  Some customers want to be home or meet our service technician at their place of residence when it’s time for service.   We will do whatever you prefer and feel is best for your home and family.
  • Ask Us Questions! We may not know what your door problem is until we are there to assess the situation.  As a result, knowing what the cost is to fix your door may not be known at the time when you schedule service.  We can, however, help you understand what our rates are.  They depend on where you live, how long our service technician needs to get your door back up and running and the cost of parts.  Most of us don’t like surprises, and we want you to be well informed!

If you’re ready to take advantage of the $60 garage door tune up special, complete the Service Request form, call us or visit your local garage door showroom. Remember, offer ends October 31, 2021!


"Brandon and crew were very easy to work with. Doors were put in in a timely manner and everything was cleaned up when done. Would definitely recommend to anyone."
- Jane Heiny
5 Stars
"Everyone from the salesman to the tech that installed the equipment were very professional. Great job!"
- Jason Brown
5 Stars
"I’m very pleased with the work done, and in a timely manner. The guys were friendly, answered all my questions, and left the property cleaned up. I love the quiet door movement."
- Lorna Thompson
5 Stars

"Excellent service very friendly and knowledgeable high quality. love our doors thanks overhead doors!!!!!"
- Dianna Weaver
5 Stars

"I’ve had nothing but pleasant experiences! The individuals on the other end of the phone are always so kind and organized. We have received quick service twice and have been so pleased with the level of professionalism and courtesy shown by technicians. Great and honest company!"
- Olivia Hildebrand
5 Stars
"Torsion spring broke on my garage door. Called Overhead Door and spoke with Brandon. He scheduled the techs for the next day which they came out and replaced both torsion springs on the door and adjusted the door so it worked perfectly!! The technicians were very knowledgeable and experienced and had the new springs installed very quickly. Great job!!"
- Dale Rogers
5 Stars
"Very professional! Completed the repairs in an hour and gave the rest of the unit a checkup. Would definitely give them my business again. "
- James Edmonson
5 Stars
"Had a very good overall experience. They arrived within one hour of my request for a quote and provided a written formal quote an hour later.They arrived on time, completed the job in a couple of hours and left the garage spotless. Very professional installers. Highly recommended!"
- Bruce Costigan
5 Stars
"HI called them and they were extremely friendly and made you feel comfortable. I told him my problems and he knew what was wrong. They scheduled me for the next day and they came when they said they would. The two men that came were very professional. Upbeat and knew their job. The job took them 15 minutes. They oiled everything up. (above and beyond) I will use them again I hope I don’t have the need anytime soon. But I would recommend them highly."
- Yvonne Berryman
5 Stars
"The technician did a very nice job replacing the springs. He was very proficient in his work. He also shared ideas for lubricants for maintaining the opener."
- Paul Johnson
5 Stars
"I called on Friday at 11am with a broken garage door spring. I was told the soonest they would be able to get to me was early the following week. By 3:00 p.m. Friday afternoon to my surprise they arrived and fixed the spring. I had a very positive experience recommend them!!"
- Chris Beaver
5 Stars
"Workers were friendly and did good work."
- Robert Hanson
5 Stars
"We and a non-emergent problem with our door. They were there the same day."
- Phillip Blake
5 Stars

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Overhead Door Company - Mason City, IA

Overhead Door Company of Mason City™, Overhead Door Company of Albert Lea™ and Overhead Door Company of Olmsted County™ proudly serves customers in each nine-county area and beyond.

OVERHEAD DOOR COMPANY OF MASON CITY™: Floyd, Cerro Gordo, Howard, Winnebago, Winneshiek, Butler, Hancock, Bremer, Kossuth, Chickasaw, Mitchell, Palo Alto, Franklin, Worth, Wright

OVERHEAD DOOR COMPANY OF ALBERT LEA™: Mower, Freeborn, Steele, Martin, Waseca, Dodge, Rice, Blue Earth, Faribault

OVERHEAD DOOR COMPANY OF OLMSTED COUNTY™: Olmsted, and most of Goodhue County, Steele County, Winona County, Filmore County, Houston County, and Mower County

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