Common Problems with Your Garage Door

Common Questions, General

Overhead Door recently shared four common problems that can go wrong with your garage door and we wanted to expand on the information for you!

Problem #1: Malfunctioning Photo-Eyes

A common reason for a garage door not closing can be a malfunctioning photo-eye. Photo eyes are there to keep the garage door from closing if an object passes through the infrared beams. Photo-eyes need to be lined up correctly, if the alignment is thrown off it may cause your garage door to not close. Also, if the lens on one or both of the photo eyes is dirty with debris, this can also cause your garage door to not operate. With both of these scenarios, your photo-eyes system assumes that there is an obstruction in the door. If your photo eye is flashing that means an obstruction is in the path of the door. Remove the debris and adjust the photo-eye until the indicator light is no longer flashing. Your door should now properly operate. If this doesn’t solve your problem, call us. We can schedule a service call and have an expert take a look if the problem doesn’t resolve itself.

Problem #2: Broken Spring

Another common reason for your garage door not working is a broken spring. A spring provides tension to help your garage door opener lift your garage door. This is an issue you can usually diagnose fairly easily. Springs are typically directly above the garage door near the wall. It’s important to note that if you have two springs on your garage door, you’ll most likely need to have both springs replaced. The Door People at Overhead Door Company recommend replacing both springs because generally after that first spring breaks, the second spring is not far behind the first one from breaking. The second spring has been through the same amount of wear and tear as the first one and we’d rather replace both springs at the same time than have you need us and pay for two trip charges within a month of each other.

Note: Please do not attempt to repair or replace a spring on your own, call a professional garage door repair company.

Problem #3: Malfunctioning Remote Control

If you’ve discovered that there’s no issue with your photo-eyes or garage door spring, another thing to check is your remote control to your garage door opener. If you find that it’s only one garage door remote that doesn’t work correctly, your remote may just need a new battery. If you replace the battery in the remote and it still doesn’t work, give a reputable garage door company a call to diagnose the problem. A new garage door opener is typically not needed, unless yours is more than 10 years old. Please remember we give away free batteries for your remotes! We also recycle used batteries so bring them in to one of our office locations. Please tape both ends of the terminals with scotch tape before dropping them off to be recycled.

Problem #4: Noisy Garage Door

Noisy doors are very common and there can be a couple of reasons why your garage door is noisy. This issue can sometimes be fixed with a manufacturer recommended lubricant (we sell and use Super Slick). Hinges, rollers and springs should be lubricated regularly to keep these parts running smoothly for many years. If this isn’t the issue then contact us to assist you with diagnosing the issue as you may need a replacement part for your garage door system. We recommend annual service on your garage door to make sure all parts are properly lubricated and to make sure your operator and door are running smoothly. We can adjust tension and make sure your door is properly aligned.

Reviews

"Brandon and crew were very easy to work with. Doors were put in in a timely manner and everything was cleaned up when done. Would definitely recommend to anyone."
- Jane Heiny
5 Stars
"Everyone from the salesman to the tech that installed the equipment were very professional. Great job!"
- Jason Brown
5 Stars
"I’m very pleased with the work done, and in a timely manner. The guys were friendly, answered all my questions, and left the property cleaned up. I love the quiet door movement."
- Lorna Thompson
5 Stars

"Excellent service very friendly and knowledgeable high quality. love our doors thanks overhead doors!!!!!"
- Dianna Weaver
5 Stars

"I’ve had nothing but pleasant experiences! The individuals on the other end of the phone are always so kind and organized. We have received quick service twice and have been so pleased with the level of professionalism and courtesy shown by technicians. Great and honest company!"
- Olivia Hildebrand
5 Stars
"Torsion spring broke on my garage door. Called Overhead Door and spoke with Brandon. He scheduled the techs for the next day which they came out and replaced both torsion springs on the door and adjusted the door so it worked perfectly!! The technicians were very knowledgeable and experienced and had the new springs installed very quickly. Great job!!"
- Dale Rogers
5 Stars
"Very professional! Completed the repairs in an hour and gave the rest of the unit a checkup. Would definitely give them my business again. "
- James Edmonson
5 Stars
"Had a very good overall experience. They arrived within one hour of my request for a quote and provided a written formal quote an hour later.They arrived on time, completed the job in a couple of hours and left the garage spotless. Very professional installers. Highly recommended!"
- Bruce Costigan
5 Stars
"HI called them and they were extremely friendly and made you feel comfortable. I told him my problems and he knew what was wrong. They scheduled me for the next day and they came when they said they would. The two men that came were very professional. Upbeat and knew their job. The job took them 15 minutes. They oiled everything up. (above and beyond) I will use them again I hope I don’t have the need anytime soon. But I would recommend them highly."
- Yvonne Berryman
5 Stars
"The technician did a very nice job replacing the springs. He was very proficient in his work. He also shared ideas for lubricants for maintaining the opener."
- Paul Johnson
5 Stars
"I called on Friday at 11am with a broken garage door spring. I was told the soonest they would be able to get to me was early the following week. By 3:00 p.m. Friday afternoon to my surprise they arrived and fixed the spring. I had a very positive experience recommend them!!"
- Chris Beaver
5 Stars
"Workers were friendly and did good work."
- Robert Hanson
5 Stars
"We and a non-emergent problem with our door. They were there the same day."
- Phillip Blake
5 Stars

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Overhead Door Company - Mason City, IA

Overhead Door Company of Mason City™, Overhead Door Company of Albert Lea™ and Overhead Door Company of Olmsted County™ proudly serves customers in each nine-county area and beyond.

OVERHEAD DOOR COMPANY OF MASON CITY™: Floyd, Cerro Gordo, Howard, Winnebago, Winneshiek, Butler, Hancock, Bremer, Kossuth, Chickasaw, Mitchell, Palo Alto, Franklin, Worth, Wright

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